Privacy Policy

Overview

This Privacy Policy explains how Jake Knows IT collects, uses, and protects information when you visit our website or use our services.

Information We Collect

We may collect the following categories of information:

• Contact details such as name, email address, and phone number.
• Account and authentication details if you create an account.
• Payment and billing information processed through trusted payment providers.
• Support content you submit, including messages and call details.
• Technical data like IP address, device type, and browser information.

How We Use Information

We use information to:

• Provide and improve our services, including expert matching and support.
• Process payments and prevent fraud.
• Communicate with you about your requests and updates.
• Maintain security and reliability of the platform.
• Comply with legal obligations.

Sharing of Information

We share information only as needed to provide services, including with vetted experts, payment processors, and service providers who help us operate the platform. We do not sell personal information.

Cookies and Analytics

We use cookies and similar technologies to keep the site running, understand usage, and improve performance. You can control cookies through your browser settings.

Data Security

We use reasonable safeguards to protect information. No method of transmission or storage is guaranteed to be 100% secure.

Data Retention

We keep information as long as necessary for the purposes described above, including to comply with legal and accounting requirements.

Your Choices

You may request access, correction, or deletion of your information by contacting us. We may need to verify your identity before completing requests.

Children's Privacy

Jake Knows IT is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. We will post the updated version and revise the date above.

Contact

For privacy questions, contact us at support@jakeknowsit.com.